Privacy Policy

Privacy policy

By using this website you consent with the processing and retaining of your personal data in compliance with the procedure and method described below. When placing and executing orders you are also obligated to provide exact and correct data for sending information bulletins and for contacting the clients in case of problems with their orders.

1. What personal information we collect from you and why?

 HQ Perfumery collects personal information when executing orders or for registering into the website. When placing orders you must provide personal information such as your name, e-mail, delivery address, telephone so that we can execute your order. The information about your credit cards will not be disclosed to third parties and will be used only by our payment processors. We may also collect information for identification purposes. We also need a valid telephone number that will be given to the shipping agency we work with. These data helps us to process your order and to keep track of your shipment.

 2. Cookies

 Cookies are used to make the loading of the sections on the website quicker. They also let the website recognize you, to keep track of your preferences while you are in the website and to store certain current data such as products previously added to the shopping cart.

Please be advised that HQ Perfumery needs permitted COOKIES in order to let you choose products, to add them in the shopping cart and to place orders.

Please also bear in mind that the cookies on can never in filtrate your computer and collect information, i.e. they are not spyware.

  Log Files: The website server automatically recognizes the IP address from which you enter the site and thus adjusts the website according to the language and currency in your country and provides information related to our internal marketing and administration.

3. How is the personal information used and who has access to this information?

 HQ Perfumery uses your information ONLY for the purposes of maintaining your account, for executing orders, for making payments and for providing a customized service. Your personal data may be subject to inquiries by crediting institutions for your online security and for preventing frauds. Besides the cases when is obligated by law to disclose such information we will also reveal personal data to any authorized governmental institution.

HQ Perfumery may use your personal data to send you notifications according to your preferences but will neither reveal such information to third parties (marketing companies) nor trade with it.

And finally we reveal your information to the third parties involved in the delivery process such as UPS, EMS, DHL, ARAMEX, PostONE, BgPOST  thus ensuring the swiftness, security and accuracy of our services.

 4. Information security

All incorporated physical, electronic and administrative procedures on this website for protecting your information such as the SSL technology that guarantees the best online security when making financial operations and all sections in the website where you input your personal information are protected. The access to your data is restricted to only those employees who need them in order to provide our services. And last we rely on third parties for the physical protection of your data in terms of the maintenance and security of our computer hardware.

5. Option to change the input information and preferences

At your discretion you may change and amend your personal data, stop the messages sent to your e-mail, as well as delete your user account at any time.

6. HQ Perfumery is obligated to inform you in due time of all changes in the privacy policy.